Frequently Asked Questions
Everything you need to know about shopping with colette by colette hayman.
What are your shipping options and delivery timeframes?
We offer Standard and Express shipping across Australia and internationally. Standard shipping typically takes 3-7 business days, while Express shipping takes 1-3 business days depending on your location.
What is your return policy for handbags and jewelry?
We accept returns within 30 days of purchase, provided the items are in their original condition with tags attached. Please note that for hygiene reasons, earrings cannot be returned unless faulty.
How do I care for my colette by colette hayman vegan leather bag?
To keep your bag looking its best, wipe it down with a damp cloth and mild soap. Avoid prolonged exposure to direct sunlight and keep it away from harsh chemicals or abrasive surfaces.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, AMEX), PayPal, and 'Buy Now, Pay Later' services including Afterpay and ZipPay.
Can I track my order once it has been placed?
Yes, once your order has been dispatched, you will receive an email notification containing a tracking number and a link to follow your parcel's journey.
Do you offer gift wrapping or gift cards?
We offer digital gift cards that are sent directly to your email. While we do not offer traditional gift wrapping at this time, our products are packaged securely to ensure they arrive in style.